Creating a culture of continuous improvement

Timely, relevant feedback to enhance performance

Creating A Feedback-Rich Culture

Feedback – How has this word come to have such negative meaning for so many people? In reality, feedback should be viewed as a good thing; a chance to course correct and get back on track.

So, why do organizational leaders continually struggle to provide employees with timely, actionable, and candid feedback?

Did you know? – Research shows that successful teams evolve and mature. Team members develop the know-how to become comfortable communicating with each other often and openly. Communicating more effectively leads to a team getting better results from their ideas, improved cooperation and effectiveness within the team, and lasting partnerships with their colleagues across the organization. (De Meuse, K.P., 2009, Driving Team Effectiveness: A Comparative Analysis of the Korn/Ferry T7 Model with Other Popular Team Models, The Korn/Ferry Institute)

Is it lack of skill, managerial courage, or some combination of both? Even when it comes to giving positive feedback, which may seem fairly simple, most individuals don’t do it in an effective way. So it’s not surprising when employees regularly report in surveys that they don’t get enough feedback from their managers regarding their performance or their career.

The benefits of creating a feedback-rich culture where employees are comfortable both giving and receiving feedback are many: small problems are not ignored or swept under the rug which keeps them from escalating into bigger issues, people actually learn about what they do well and which behaviors are negatively impacting their performance, and most importantly, teams and organizations get better business results.

Our Creating a FGiving_Feedbackeedback-Rich Culture program will help your team or organization:

  • Learn how to provide impactful positive/reinforcing feedback
  • Practice delivering constructive feedback through our 4-step model
  • Develop skills for listening to feedback non-defensively
  • Understand that one size does not fit all when it comes to feedback and learn how to adjust their approach for differences in style
  • Create a culture of open and constructive dialogue
  • Resolve conflicts more effectively
  • Get more done

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Request more information on our “Creating a Feedback-Rich Culture” program

  • Testimonial

    Leadership Alliance presented an engaging and impactful kickoff training for our marketing group as we began a campaign to change the feedback culture on our team. Elayne and David presented with a lot of energy and they have complementary styles that set a tone of openness. The positive and motivating effects of their work have gone beyond the one-day session and their models continue to impact our team’s daily communications. We will definitely engage them again to help us continue to deepen our team’s ability to communicate openly, honestly, and effectively. Thanks for a great job!
      --Tom Kochy, Associate Director,
         Lucentis Marketing, Genentech